In the last 30 days, we’ve launched more than ever — helping you grow faster, serve smarter, and sell everywhere your customers are.
Our goal is to keep listening to your feedback, marketing plans and roadmap to ensure are investing in the right things at the right time — help hospitality unlock new revenue streams, streamline operations and turn insights into action, like never before.
Here's a few things of what's new, improved and launching soon for you:
Unlock new revenue with catering, a new order type available for you to turn on when you need it, and off when you don't. Give customers a smooth way to browse your menu, then switch to catering. You're in full control with flexible hours, lead times, even "cut-off times". Take a look here
New areas for branded content, personalisation and a more robust and intriguing rewards experience now available. We decided to invest heavily in rethinking the mobile experiences as we unlock greater possibilities for user interaction, not just ordering and payments.
We've also added to ability to schedule push notifications to customers, so now you can reach more loyal customers with their favourites at their fingertips.
Our commitment is to continue investing heavily to build new features and functionality that help you reduce costs and boost sales. Let us know on Live Chat if we can help.
Due to the increased demand, we've invested in faster design and development of our popular QR pucks for brands and businesses.
Interestingly, a growing trend is using QR pucks for nearby businesses and store staff, allowing them to scan a QR puck inside their shop to open your menus for "click and collect". Request QR pucks here
Speed up your menu curation with AI-powered improvements designed to boost conversion rates and increase cart values. Let our team know if you'd like us to review your menu with our AI Menu Optimiser. Speak with our team on Live Chat, and we'll help you.
Grow your followers, encourage table bookings or feature your marketing campaigns inside your customer experience. Highlight deals, specials or giveaways easily with content cards. Available today for brand partner platforms, such as Chat Thai (https://order.chatthai.com) You can also use carousels to promote external links — like Instagram, your app, merch, or giveaways — all in one spot. Get in touch to learn more
We're already preparing the next updates and have big plans for the coming months.
Here's a sneak peak into what our designers and developers are working on now.
Order over the counter, charge the customer profile.
The ability for customers to order in-person, over the counter, then let your staff charge the customers profile directly from Lightspeed O-Series point-of-sale.
AI-suggested product upsells.
The ability to turn on upsell recommendations when customers view a specific product.
Meal deals and combos.
The ability for a customer to select the size or options of modifiers, unlocking opportunities such as, half and half pizza combinations, meal deals and combos.
Email marketing.
The ability to connect and sync important customer data with popular platforms for communication campaigns and automations.
Kiosks.
Self-serve kiosk experience integrated with Square or Lightspeed O-Series, allowing customers to browse, order and pay easily.
Customer profiles and preferences.
Ability to view even more customer preferences such as marketing opt-in, favourite products, feedback and order history with your brand and business.
Our mission is to help ambitious hospitality operators grow and succeed. We’re more committed than ever to building the tools that help you unlock opportunities and new revenue, never thought possible.